Frequently Asked Questions
Where do we ship?
US only.
Is there free shipping?
Yes, we have free shipping on orders over $50.00.
How do I track my order?
You should receive a shipping confirmation email once your order is ready to ship. If you haven’t received it, please reach out to customer service at Hello@medalistskin.com for help.
Can I cancel my order?
Yes, however, due to the nature of our products we cannot accept returns or exchanges.
My package arrived damaged/broken now what?
Please reach out to hello@medalistskin.com to connect with customer service who can send you a new package.
What payment methods do you accept?
Shoppay (Visa, Visa Debit, Mastercard, and American Express), Google Pay and Paypal
Is Medalist Skin cruelty free?
Yes, and we’re Leaping Bunny Certified.
Are your products vegan and gluten free?
Yes, they are both vegan and gluten free.
Are your products safe for all ages?
Yes, but we always recommend speaking with your doctor if you have any questions or concerns.
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